Booking Policy

We ask that all new clients to fill out a consultation sheet that is emailed to you, prior to their appointment to ensure their treatment runs on time. If for some reason, you cannot fill this in, we request you arrive 10 minutes earlier before your appointment. 

In the unfortunate event, If you are late for your appointment, your treatment may be cut down to ensure our next client’s appointment is on time. 

All appointments will be required to make a non-refundable upfront payment of $50 (incl. GST) (Booking Fee) in order to secure the booking. Booking fees are redeemable against your treatment. 

If you need to reschedule your appointment, 48 hours notice within business hours is required and your booking fee can be carried over to your next scheduled appointment.

No shows, late cancellations OR late changes to your appointment with less than 48 hours notice within business hours will result in losing your booking fee.

If your appointments are prepaid, you will be forfeited one session of your prepaid program if less than 48 hour notice is given

Courtesy Appointment reminder text is sent out as a reminder 72 before to confirm your services prior to your appointment date as well as a 48 hour notice call/text if not confirmed. 

This policy is to confirm Your commitment to attending Your scheduled appointment & to protect Chantal Louise Skin Therapys’s interest in the incident of late cancellations or no shows.

Thank you for being a valued client and for Your understanding and cooperation as we institute this policy. This policy will enable us to open unused appointments to serve the needs of all Chantal Louise Skin Therapy clients.

We understand that You may need to change your booking, and we kindly request that You provide us with a minimum of 48 hours within business hours to allow us enough time to offer that spot to another client, please phone the clinic on (07) 32605908

* If our clinic booking policy is not suitable, we advise not going ahead with making a booking.